Yes...we are here you to give you the best information about your order.
** If you do not know your order # please email us with 1) your email address 2) last four digits of your credit card . Our email address is customerserv@HugsAndGifts.com.
** If you already know your tracking number please go directly to USPS official website at www.usps.com.
Please allow 3 days for processing and 4 days for shipping.
